Refund policy

We have a 30-day return policy, which means you have 30 days from the date of delivery of your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will also need the receipt or proof of purchase.

To start a return, you can contact us at aeroflextennis@gmail.com. Please note that returns will need to be sent to the UK address; more details will be communicated via email.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aeroflextennis@gmail.com. 

Damages and issues
Please inspect your order once it is received and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on discount code sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of placing the order, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to supply the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at aeroflextennis@gmail.com.